Practical thinking on ITIL, AI in service management, continual improvement, and building IT organizations that actually deliver value.
For thirty years, the ITSM industry organized itself around one word: management. AI changes what's possible. This article introduces Service Evolution — a term coined by Tideline Insights — and redefines what comes next.
Read the ArticleThe CI register. The PDCA cycle. The 7-step improvement model. Why most organizations treat continual improvement as a box to check — and how to make it the engine driving everything else.
Most IT organizations have the skeleton of a CI program. Five specific signs that tell you whether yours is alive — and what the structural fix looks like.